Lead Times
Current production lead time for slab doors is 5 - 10 business days, while for pre-hung doors, it's 10 - 30 business days. Please allow 5 - 7 days for transit.
Shipping
We charge a flat shipping rate on all orders shipped within the continental United States, depending on which state you order from.
Large items, such as doors, shipped domestically are shipped via one of our freightliners. Freight shipping costs include the following: a one time residential delivery curbside, lift-gate and delivery appointment; any additional accessorial or storage fees must be paid by the consignee.
**Doors arrive in large box. Customers are responsible for transporting the door package from delivery truck to location. Please be prepared at the time of delivery.
**Hardware orders will be shipped via FedEx or UPS ground.
Doorlot.com only ships within the continental USA and does not ship internationally. We can ship to Hawaii and Alaska, but the customer is responsible for all shipping charges. We will also ship to Canada and the customer is responsible for the shipping charges. If you are in Hawaii, Alaska or Canada and would like a door from us, please let us know and we can give you a quote!
You should allow 5-7 business days in transit before receiving your order. If you want to rush your order, please send us an email request. Note that we do not pay for expedited shipping charges.
When receiving your order, please check to make sure you have received all the correct parts. Please do not assemble or install your door or hardware until you have received all correct items from your order. Before assembly or installation, please check to see that you have instructions.
Return Policy
Please notify us within 30 days of receiving your order if you need to return or exchange your order. For all Door orders, please fill out the contact form and we will send you a Return/Exchange form. Returns must be sent back in original packaging accompanied by your invoice and Return/Exchange form. As the customer you are responsible for the return shipping and handling.
Return Procedure
- Contact Doorlot.com to obtain a Return/Exchange Form
- Print and fill out the Return/Exchange Form
- Ship Package with the Return/Exchange Form and invoice to the info below:
Doorlot.com
ATTN: Matthew Schwarz
Shipping address will be provided
while obtaining the form
Damages In Shipping And Product Error
If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to open and inspect your order and report any damages to Doorlot.com within 30 days of receiving your order. When contacting us about a damage claim, please provide images of the damages or defects. For qualifying damaged returns, we will arrange the shipping of your damaged merchandise back to Doorlot.com and will re-issue a replacement order.
Customer Care & Service
Our customer service representatives are available to talk live with you Monday through Friday 8am-4pm Central Standard Time. You may contact us anytime by email. You may also place an order at any time 24 hours a day 7 days a week using our secure online ordering process.